Privacy Policy – Blacknut

At Blacknut AgriFood Machinery Pvt. Ltd. ("Blacknut", "we", "our", or "us"), we are committed to protecting the privacy and personal information of every visitor, customer, distributor, and business partner who interacts with our website www.blacknut.co.in. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access our website, contact us, request quotations, or purchase our machinery and solutions.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide better services, improve user experience, and offer accurate business support. The data collected includes:

a) Personal Information:

• Name
• Email address
• Phone number
• Company name
• Country/State/City
• Any information provided through contact forms, inquiry forms, RFQ requests, WhatsApp chat, or email communication.

b) Business Information:

• Machinery requirements
• Production capacity needs
• Customization details
• Project specifications shared voluntarily by the user

c) Technical & Usage Data:

• IP address
• Browser type
• Device information
• Pages visited and time spent
• Cookies and similar tracking technologies
• Traffic sources and interaction patterns

This information helps us understand visitor activity, improve website performance, and deliver relevant machinery solutions.

2. How We Use Your Information

Blacknut uses your information to provide a seamless and personalized experience. The key purposes include:

• Responding to inquiries and requests
• Offering quotations and product details
• Providing customer support and after-sales service
• Sending updates related to products, innovations, or offers
• Improving website performance, UI, and user experience
• Ensuring compliance with legal or regulatory requirements
• Understanding customer requirements to enhance machinery design
• Communicating regarding new technologies or industry insights

We do not sell, rent, or trade your personal information to any outside parties.

3. Cookies and Tracking Technologies

Blacknut uses cookies to understand user behavior, improve navigation, and offer relevant content. Cookies help us:

• Analyze website traffic
• Track user preferences
• Improve loading speed and performance
• Personalize content for returning users

You may choose to disable cookies through your browser settings, but this may affect certain features of the website.

4. Data Protection & Security

We take strong technical, administrative, and physical measures to protect your data from unauthorized access, misuse, alteration, or disclosure. Our security practices include:

• SSL encryption on all website pages
• Secure hosting infrastructure
• Restricted access to sensitive data
• Regular system monitoring
• Industry-standard data protection protocols

While we take all necessary precautions, no online transmission is 100% secure. By using our website, you acknowledge this understanding.

5. Sharing of Information

Blacknut may share data only under specific conditions:

• With internal teams for processing inquiries and support
• With authorized distributors or service partners to fulfill machinery requirements
• With logistics partners for delivery coordination
• With legal authorities when required by law
• With trusted service providers (hosting, analytics, payment systems) under confidentiality agreements

We ensure that all partners respect confidentiality and comply with data protection guidelines.

6. Third-Party Links

Our website may display external links (YouTube, WhatsApp, social media, product videos, partner websites). We are not responsible for the content, privacy policies, or practices of these third-party platforms. Visitors are encouraged to review the privacy policies of external sites before sharing any personal information.

7. Data Retention

We retain your data only for as long as necessary to:

• Respond to inquiries
• Maintain business records
• Provide after-sales support
• Comply with legal obligations

When data is no longer required, we securely delete or anonymize it.

8. Your Rights

Depending on local laws, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for marketing communication
• Request a copy of your personal data

To exercise any of these rights, you can contact us using the information provided below.

9. Children's Privacy

Blacknut does not intentionally collect or process data from individuals under the age of 18. If you believe we may have received data from a minor, please contact us so we can remove it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processes, legal requirements, or product offerings. The updated version will always be available on our website with the "Last Updated" date.